Product Return Policy

Contact Sales Rep
for More Info

Which category does your product return fit under?

Standard Return for Credit

Products eligible for return:

* Returning non-stock and special order products

* Non-stock and special order products may be returned for credit within 30 days of purchase if the manufacturer agrees to accept the return. If your product was a non-stock or special order item, an additional manufacturer restocking fee may apply.

Defective/Damaged Product Return Policy

infraStruct and our Manufacturers stand behind the products we represent. If a product defect is the result of a manufacturing production and packaging process, a full credit or replacement will be issued.

What is defective product?

Advance Replacements

infraStruct will ship replacement units in advance of defective units being returned if a request for advance replacement is accompanied by a new customer purchase order or cash payment. Once the defective product has been received at infraStruct, you will be credited in full for the cost of the replacement unit.

Should product testing results prove improper use and/or improper installation by the customer, the product will be repaired under warranty, returned to the customer and no credit will be issued. Advance replacement products cannot be returned if they are opened and used.

Warranty & Non-Warranty repairs

What products are eligible for warranty repairs?

Shipping Damages & Discrepancies

RETURN A PRODUCT TO INFRASTRUCT

Head Office/Products
11571-149 Street
Edmonton, AB
T5M 1W9
780-454-2006

Municipal Services Division
22420 Dewdney Trunk Road, Suite 300
Maple Ridge, BC
V2X 3J5
604-424-9999



Head Office/Products
11571-149 Street
Edmonton, AB
T5M 1W9
780-454-2006

Municipal Services Division
22420 Dewdney Trunk Road, Suite 300
Maple Ridge, BC
V2X 3J5
604-424-9999

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